The ITSM Process Owner & Manager (m/w/d) role at ITconfig/all GmbH is vital for overseeing the governance and development of the IT service portfolio. Key responsibilities include defining standards for service descriptions, SLAs, and KPIs, as well as managing decision processes for new or modified IT services. Candidates should possess extensive experience in IT service management, particularly in service portfolio management, alongside knowledge of SIAM and multi-vendor models.