Director of Customer Care in Cologne, Germany at Trusted Shops SE (DE) | JobGan

Director of Customer Care in Cologne, Germany

Trusted Shops SE (DE)
Senior
📡 Cologne, Nordrhein-Westfalen, Germany 🏙 Cologne, NRW 📅 Dec 31, 1969 ⏳ Closes Dec 16, 2026
💰 US$90,000 – US$103,500 USD/yr
📋 Job Description

The Director of Customer Care at Trusted Shops will lead the Customer Care team, focusing on enhancing operational performance and customer satisfaction. Key responsibilities include improving service KPIs, overseeing critical customer journeys, and implementing automation and AI initiatives. Candidates should have a degree in Business or a related field and extensive experience in customer care leadership.

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HIRING COMPANY:
Trusted Shops SE (DE)
📡 Cologne
Trusted Shops is a leading company in creating digital trust between individuals, businesses, and AI agents. With a mission to empower consumers to make confident online decisions, Trusted Shops supports over 25,000 online shops and has a community of over 40 million users. The company fosters a collaborative and empow…

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⏳ Closes Dec 16, 2026
Director of Customer Care in Cologne, Germany
Trusted Shops SE (DE) · US$90,000 – US$103,500 USD/yr